Refunds

We strive to offer complete and accurate descriptions accompanied by images of all items that we have for sale on this website.

Given their rare and sometimes delicate nature, we do not offer refunds for clocks, whether purchased online, or at the store. If you require more information, or additional pictures for a clock, please contact or visit us, prior to placing your order. All shipments are insured for your protection.

For all other items purchased on this website, you may return the item within twenty-one (21) days of receipt, based on the following conditions;

  • You must provide proof of purchase (contact information and your original order number)
  • You will be responsible for proper packaging and return shipping fees
  • The item must be in the exact same condition as when you received it

For all other items purchased at the store, you may return the item within seven (7) days of receipt, based on the following conditions;

  • You must provide proof of purchase (contact information and your original receipt)
  • You will be responsible for proper packaging and return shipping fees (if applicable)
  • The item must be in the exact same condition as when you received it

For all returnable items, you may request an exchange within the same time-frames stated above, as opposed to a refund, if you would like to select something more suitable.

Again, to prevent any additional costs from arising, we encourage you to enquiry in advance, about the item(s) you are interested in if you are not satisfied with the description and/or images displayed on our website.

If you have any questions whatsoever, please call us at 416-782-3800 or email your inquiry to info@mostlyclocks.com.